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Operations Administrator Teesside

Post Title: Operations Administrator - Teesside

Salary: To be discussed at interview

Location: Teesside

 

 

Overall Purpose:

 

Responsible for:

Providing effective administration processing and accurately maintaining the in house service management system and external customer service management systems. Providing excellent customer service to external clients via telephone.

 

Main Duties:

  • To work as part of a busy and committed team
  • To liaise with customers by telephone and email, dealing with all enquiries in a timely manner
  • Liaising with Key Account Managers, Customer Support Managers, Engineers and Central Customer Operations team to provide service to Key Account Customers in line with our Service Level Agreements
  • Develop and maintain effective external and internal customer relationships
  • Effective administration processing
  • Deliver timely reporting to external customers in line with our contractual obligations
  • Provide assistance to engineers and Regional Offices to enable them to meet our service contracts
  • Accurately maintain the in house service management system and external customer service management systems

 

Person Specification:

  • NVQ Level 2 or above in Business Administration and or Customer Service (or equivalent)
  • Be able to demonstrate excellent customer service skills and be able to work in a fast moving environment
  • Meticulous attention to detail
  • Effective time management skills
  • Professional and confident telephone manner
  • Good IT skills and excellent communication skills are essential as well as a proactive and responsible approach

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Engineering Manager Warrington

Post Title: Regional Engineering Manager

Salary: To be discussed at interview

Location: Warrington

 

 

Overall Purpose:

 

Responsible for:

Authorised to take any decisions on maintenance activities performed on site if the same is in line with the company & site policies & Procedures. To discuss business related issues with his counterparts eg Operations Manager / Repairs Manager. To take any decisions on executing the Preventive maintenance, Corrective maintenance, Reactive maintenance to achieve the set targets and contractual KPI’s.

 

Main Duties:

  • Responsible for managing our Maintenance and Repair business stream
  • Attaining budgets and managing a team of staff and engineers.
  • Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
  • Provide a hands on leadership style, responsible for creating a customer focused culture that is based on delivering results, transparency and trust, whilst building organisational capability and empowerment.
  • Analyse the training requirements of employees within the area managed, and arrange for relevant training to take place.
  • Develop, implement and communicate improved processes, policies and procedures on a continuous basis, always seeking greater efficiencies and higher customer satisfaction.
  • Maximise communication and synergy between the business Leaders.
  • Organise and attend regular staff meetings, using them as a basis for the development of consistent standards in quality working and behaviour.

 

Person Specification:

  • Relevant Engineering and/or Electrical/Mechanical qualification.
  • Experience of leading a team and customer relationship management within a service sector environment is essential.
  • IT literate with experience of quoting and processing repairs through a full cycle to completion.
  • A full driving licence is essential

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

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Electrical Engineer North East

Post Title: Electrical/Mechanical Engineer (Trainee Lift Engineer)

Salary: £11ph whilst training, offering earning potential of £30k plus once experienced.

Location: North East (County Durham)

 

 

Overall Purpose:

 

 

Please Note: Must have a solid understanding of Electrical Engineering, and be prepared to undertake job specific training which could involve working alongside an industry qualified engineer for a period of time.

 

This is an excellent opportunity for someone looking to transfer their skills into the Lift/Elevator industry. Earning potential once trained is very good.

 

As a Lift Engineer you will be responsible for

  • Servicing & Maintenance of existing Passenger, Goods, Service and Platform Lifts.
  • You will have the skills and confidence to carryout repairs on breakdowns and callouts, as well as minor repairs and planned repairs as and when required
  • You will be required to attend callouts and breakdowns as part of your normal day to day duties, as well as being part of an “On Call – Out of Hours” response team
  • Solving issues across a portfolio of lifting equipment and carrying out industry LG1 examinations
  • You will be expected to self-manage and plan your route to meet the changes which occur daily, with callouts and breakdowns etc
  • Meeting agreed customer response times and building relationships with our clients.
  • You will be expected to report back any findings or advisory works which can be recommended back to the client following servicing or callouts
  • You will be expected to communicate closely with both our clients and the admin team
  • Problem solving and working on your own initiative

 

In return we offer:

  • A competitive salary.
  • Comprehensive training scheme provided
  • Great opportunities for progression through the department and company
  • Contributory Pension Scheme
  • Company vehicle
  • Mobile Phone
  • Opportunities for overtime
  • All necessary equipment and safety training to keep you safe
  • 25 Paid company and 8 public holidays
  • Safe and friendly work environment

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HGV Driver Worcester

Post Title: HGV Class 2 Driver - Worcester

Salary: £25k Basic (Based on 40hrs)

Location: Worcester

 

 

Overall Purpose:

An opportunity has arisen for a HGV Class 2 Driver to join this national, award winning company, based at their Worcester depot.

As part of the role you will form part of a call out rota and will receive payment for each week that you are on standby.

The role also comes with excellent benefits which includes 30 days annual holiday (inclusive of bank holidays), a company pension, life assurance (for pension scheme members) healthcare cash plan, company bonus scheme, annual CPC training.

 

 

Person Specification

Role Responsibilities:

  • Collection of industrial waste and domestic sewage from households with a cesspit or septic tank.
  • Drive and operate Company vehicles and equipment in a professional, safe and legal manner.
  • Ensure compliance with the Group’s Health and Safety policy and behaviours.
  • Deal with Customers in a manner that retains their loyalty to the Company and delivers an outstanding service.
  • Ensure that all driver related paperwork is completed accurately and submitted on time.
  • Raise any issues, problems or concerns with your Line Manager at the earliest opportunity.

 

Person Specification:

  • An HGV class 2 licence
  • Possession of a digi-card
  • Current CPC qualification
  • A valid ADR would also be desirable but is not essential as full training will be provided if necessary.
  • A flexible approach to the role will also be essential as you will form part of a call-out rota.
  • Previous tanker experience is desirable, but not essential as full training will be provided.

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Lifts Engineer South West

Post Title: Lifts Service Engineer - South West

Salary: Depending on experience

Location: Bristol

 

 

Overall Purpose:

 

Responsible for:

Lift Service, maintenance, call-out and repair in Scotland. Carrying out Routine Maintenance, attending to call outs and completion of repairs to customer lifts and completion of jobs sheets and customer paperwork etc.

 

Main Duties:

  • Minor repairs, corrective maintenance, and routine servicing on customer sites / lifts
  • Participating in an out of hours call out on a rota basis
  • Completion of job sheets electronic and manual as well as customer paperwork where necessary (electronic and manual) as well as logging onto / off customer systems as required

 

Person Specification:

  • Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
  • Must hold a valid driving licence
  • Computer knowledge – as you will be required to use customer log on systems and company tablets
  • Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
  • Be able to work as part of a team
  • Good Communication skills
  • Must have a “can do” approach to work and work for the good of the business
  • Must be willing to undertake further training as required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

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