Contracts Manager Blandford

Post Title: Contract Manager – South West

Salary: £32391

Location: Blandford



Overall Purpose:



Responsible for: Effective and efficient management of End-Point Assessment Contract/s


Main role objective: To manage and develop staff effectively so as to ensure the provision of high-quality end-point assessment to all eligible Learners. To ensure contract growth and sustainability. This would suit someone from an Infantry or Royal Armoured Corps background.




Management: Manage contract administrative and Internal Quality Assurance (IQA) staff teams to ensure contract terms are met and maintained to the required standards and within budgetary requirements.


Communication: Ensure effective communications are maintained throughout the area of responsibility and with strategic management colleagues.


Administration: Ensure all administrative duties are carried in accordance with Company policy and procedures and in line with contracted terms.


Quality: To ensure all work is produced to the expected standards and to constantly strive for Continuous Quality Improvement.


Development: To be proactive in identifying relevant personal development for self and team.


Other Duties: As required and as appropriate to the role.




  • To carry out daily duties to lead and manage a team of Internal Quality Assurers and Administrators, including monitoring and delivery of appraisal, training, feedback and mentoring.
  • To ensure the team plan and manage their workload effectively and efficiently with due regard to cost effectiveness and teamwork.
  • To establish and maintain good working relations with clients and stakeholders, ensuring the Contract is delivered in line with agreed terms
  • Act as the primary point of contact between Infantry and Royal Armoured Corps and the business services
  • To manage budgetary spend of all direct reports, costing output and outcomes and taking action where required.
  • To liaise with HR to carry out recruitment and training tasks for new staff as required.
  • To maintain accurate records at all times, preparing reports as required.
  • To attend management meetings to represent the Company and the contract/s


Quality Assurance

  • To oversee the internal quality assurance processes in accordance with the business and Ofqual processes and procedures.
  • To assist in the preparation of and participate in External Verification visits, Internal Audit and Ofqual Audits and Inspections.
  • Liaise directly with the Quality & Compliance Officer on any quality and compliance issues that may arise.
  • To ensure that quality of delivery is maintained at the highest level and that the teams are compliant with current Quality Assurance guidelines, in particular Ofqual General Conditions of Recognition.



  • To promote good communication at all levels.
  • To liaise and communicate with clients at all levels, particularly the establishment and maintenance of good relations with senior military line managers.



  • To perform all administrative checks as required by Company Policies and Procedures and maintain records.
  • To produce regular, timely and accurate management reports to the Head of NAS in preparation for SMT/Board Meetings.
  • Interpret management information and initiate appropriate action.
  • To ensure that there are correct staffing levels through planning to meet varying workloads, and business plans to justify extra staffing (permanent and temporary)


Professional Development

  • To keep up to date with national and local developments, which may impact on the team or any other aspect of the role.
  • To monitor and evaluate personal performance within the context of the role.
  • To participate in the company appraisal system and remain conversant with Company Policy and Procedure.
  • To participate in training and development activities as required.
  • To remain proficient in the use and application of IT.
  • To comply with annual CPD requirements in relation to role.


Other Duties

In addition to the above duties the Contract Manager may also be required to:

  • Carry out any other duties as directed within the general nature and character of the post.
  • To be proactive in identifying and additional opportunities for development and growth within own role or elsewhere within the company.
  • To represent the Company in a professional and competent manner at all times.


This job description is intended as a guide to the main responsibilities and duties and is in no way intended to restrict any individual in the performance of other duties as required by the company.

The job description will be reviewed and updated periodically in the context of organisational and developmental changes.

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